When doing business internationally, you shouldn’t concentrate on simply selling your products and services. To be successful, you need to cultivate relationships with the people that you are working with. To help you out, here are some of the areas you should pay attention to when interacting with people internationally:
You will be interacting with people from different sectors that have different beliefs. To avoid uncomfortable situations, take your time to understand the appropriate gender etiquette. In most cases, the gender roles are about personal boundaries and physical contact with men and women.
If doing business in the Arab countries, you should note that Arab women aren’t allowed to shake hands with men. If you are a woman and traveling to these countries, be cautious of this as it can be uncomfortable when you hand out your hand and the men don’t shake your hand.
While time is crucial globally, different countries have different tolerance levels. In china and japan, punctuality is crucial, and if you are late for even a minute, the people you are having the meeting with will walk out. In India, your companions won’t be overly offended if you are a little late, but you shouldn’t push it.
If doing business in England, the business professionals will require you to show up on time or even slightly earlier. In France, punctuality is of little importance, and the professionals will consider you “on time” even if you are ten minutes late.
This is crucial as it determines how people see you. Just like time, the business attire preference varies from one place to another. In china and japan, business attire is formal. You should wear a suit and tie to all professional meetings. In the US, the business environment is less formal; therefore, you can wear smart casual and be considered okay. In France, you need to be formal, well-tailored, and fashionable. It’s France you are in.
Personal space varies from one gender to another and also on how well you know each other. In china, the formal way of going about it is shaking hands. You shouldn’t great someone with a kiss or hug. In France, men will sometimes greet women with a kiss, but many women will stick out their hands if they prefer a handshake. In England, personal touches such as kissing and hugging are reserved for close friends and family; therefore, allow a certain amount of personal space.
Handing out gifts varies from one culture to another. In most Asian countries, gifts are tolerated and highly encouraged. In fact, the business associates will expect you to bring a gift. When you are presenting the gift, always wrap it. Remember that the value of the gift is less important than the thoughts you put into it.
While gifts are encouraged in Asian countries, the culture is highly flowed upon in western countries. Most of these countries consider a gift as a bribe.
Running an operationally efficient call center that delivers a high-quality customer experience can be a difficult objective to achieve. Consumers are becoming increasingly know-how and their expectations for quality customer service and support is steadily growing. Most corporations may see a contact center as an added expense but as you weigh things down, you find that a call center is a necessity for your business to thrive. It is quite a task to systematically deliver excellent customer service while cutting down additional costs. This may seem intimidating, but it is definitely possible to transform your contact center into a profit-producing asset. But it is difficult to handle a call center with the upper level of customers’ satisfaction.
Here, I am going to represent some ideas of specific strategies to empower your call center business to get the high level of customer satisfaction which will affect your sales graph positively.
Support social media:
While the phone remains at the heart of customer contact centers. There is an increasing need to effectively manage data from multiple channels thanks to the exponential rise in social networks like Twitter and Facebook. This requires solutions that have both the intelligence and flexibility to adapt changing market and consumer needs.
Social media has empowered consumers to become broadcasters or journalists, so speedy and flexible customer service is critical. A complaint sent via Twitter that is left unanswered could spread internationally overnight.
Empower your employee:
Employees are the main factor of a call center who have to communicate with customers directly. We can say that the employees are the heart of a company. So, enable your employees to make their own recommendations on improvements, after all, they are much closer to the working procedure than senior management.
A focused call center can help a brand realize its goal whether that be higher levels of customer satisfaction, more revenue per customer or driving increases in sales. Establishing the right policies and working practices can empower call center employees to support the brand and the business.
Refining Your Customer Service Strategy:
Your customer care center will work in tandem with your call center software to create synergies in your customer service department. One of the biggest advantages of this software is its ability to collaborate with your customer history. For instance, say you get calls from a long time customer on a monthly basis. Call center software can be set to display “screen pops,” which allow the agent instant information as soon as the call is answered, reducing call times and customer satisfaction. Screen pops can be customized but most commonly will include customer purchase and return data on every inbound call.
It doesn’t matter if you are making inbound or outbound phone calls providing customers and prospective clients with the right answers, faster can really streamline your sales efforts.
Leveraged sales are no longer for the big boys anymore. Thousands of small businesses are turning to a different model to help increase profits and decrease overhead. Increased profits are always good, it doesn’t always have to come from the main product line. It can come from smaller supportive or secondary products. These are usually cheaper and easier to deliver than the main product or service. This is not a replacement for the main service or opportunity, but an enabler in the sales pipeline.
Leveraged sales are meant to sustain a business. Small businesses can use it to increase consumer awareness, education, loyalist and to develop a pull towards the primary opportunity. It has been easier for McDonald’s to sell all day breakfast items than to generate day long sales of its Big Mac. They offer breakfast food that is affordable all day long, which in turn draws more sales than its other food. You can develop your own opportunity to draw in sales.
Creating leveraged sales from information
Information sells and you can use it in a leveraged sales environment. There are different ways to bring prospects to your main opportunity, while making a bit of revenue in the meantime. You can use videos, eBooks, emails, workbooks, web conferencing, chat and others as premium offerings. You can use as many offerings as you want or as little as one. You can build your own online shop and sell them as digital goods.
Your leveraged sales tool bag is only as limited as you make it. The opportunities to make revenue are available as long as you’re willing to put in the time and effort. You don’t have to put advertising money behind a video series, unless you think it’s going to be big. Only do this if you have the numbers to back up your plan. This means promoting your offer for free for a while until it gains traction.
Moving forward with your leveraged sales plan
Pick a leveraged sales offer and move forward into the development stage. Take a look at your strategy and see how you can integrate it with your marketing strategy for success. Once you rework the marketing strategy, you can develop your offer and then promote it strongly. Don’t rush through the process. You may need to experiment with the marketing aspect of your secondary offer. Just don’t give up and keep up the good work.